Welcome to our Support Portal
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REGISTRATION AND ORDERING PROCESS
How to place an order on our website?
Why am I not able to continue with my order or complete it?
Why am I not able to add products to the shopping cart or place an order?
and 11 more ...
DELIVERY AND PAYMENT OF THE ORDER
Where can I check the delivery status of my parcel?
How do I find out the estimated delivery date?
If I have more than one estimated delivery date, which one should I rely on?
and 5 more ...
CLAIM/EXCHANGE/RETURN OF GOODS
Is it possible to claim, exchange, or return the goods?
Do I need to enclose returns/exchange form or claim form into the package with the goods that I'm sending?
To which address should I send the goods back?
and 4 more ...
SIZE CHARTS AND PRODUCT INFORMATION
Where can I find the size chart?
How do I find out the material of the product I'm interested in?
Where can I find more information about products that are not displayed on the website?
and 3 more ...
Do you offer wholesale cooperation?
Is it possible to order a gift voucher on your website?
In what form do you send gift vouchers?
How can I pay for a gift voucher?
and 10 more ...